by Chris Arlen
Success measurements. Most take an aggregated look. Measuring performance over an entire market, an audience, or a population of customers/end-users. What about on a 1-to-1 basis? That’s how success is achieved, isn’t [...]
click to continue →
by Chris Arlen
Recently a client brought up the question of “who defines service”. Not WHAT the specs were. But HOW the end-user should receive service. This client is a large corporate service department of [...]
click to continue →