The Hello Bar is a simple web toolbar that engages users and communicates a call to action.

February 2009

Footnotes #1 & #2

by Chris Arlen

Footnote #1: Received interesting feedback from the recent Revenue-IQ article, Zero-Based Servicing, here’s one that got me thinking: A contractor brought up the issue of how well customers understand the relationship between [...]

click to continue → February 26, 2009

A New First Consideration: An Industry’s Health

by Chris Arlen

It used to be more important to select a company to work for, rather than choosing the industry it was in. The belief was that a great company could outperform the industry [...]

click to continue → February 19, 2009

Responses to Customer-Contractor Relationship in 2009 Survey

by Chris Arlen

On January 28th we sent out a survey to get a feel for how the economy of 2009 might impact the customer-contractor relationship. This qualitative temperature check provided some interesting responses. Thank [...]

click to continue → February 16, 2009

Is US Airways shooting itself in the head?

by Chris Arlen

That’s right, in the head, not the foot. Because the foot might take some time. And US Airways appears in a hurry to end it all. US Airways Targets its Noggin In [...]

click to continue → February 6, 2009