The Hello Bar is a simple web toolbar that engages users and communicates a call to action.

February 2009

Footnotes #1 & #2

by Chris Arlen

Footnote #1: Received interesting feedback from the recent Revenue-IQ article, Zero-Based Servicing, here’s one that got me thinking: A contractor brought up the issue of how well customers understand the relationship between [...]

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A New First Consideration: An Industry’s Health

by Chris Arlen

It used to be more important to select a company to work for, rather than choosing the industry it was in. The belief was that a great company could outperform the industry [...]

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Responses to Customer-Contractor Relationship in 2009 Survey

by Chris Arlen

On January 28th we sent out a survey to get a feel for how the economy of 2009 might impact the customer-contractor relationship. This qualitative temperature check provided some interesting responses. Thank [...]

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Is US Airways shooting itself in the head?

by Chris Arlen

That’s right, in the head, not the foot. Because the foot might take some time. And US Airways appears in a hurry to end it all. US Airways Targets its Noggin In [...]

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