The Hello Bar is a simple web toolbar that engages users and communicates a call to action.

March 2009

$10 Billion for a Worthwhile Bank

by Chris Arlen

There are two things that raise my skepticism meter: #1 Politicians. #2 The word Green. I believe politicians’ motives should always be questioned. It’s a good idea to suspect the first 100 [...]

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Janitorial Fact & Fiction

by Chris Arlen

March 16, 2009 Unhappy Janitors at Microsoft protest subcontractor’s cuts This article points to the janitorial subcontractor’s staffing cuts and unhappy janitors because of increased workloads. It made me wonder about our [...]

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A Janitorial Fable

by Chris Arlen

Long away and far ago the cleaning contract for Ubetcha Corporation was coming to the end of its term. The contract was for millions of square feet and millions of dollars. It [...]

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United reworking Customer Experience

by Chris Arlen

The airline industry is a great model for looking at big pain compressed into a short history. It provides insights into cost cutting strategies, and how they play out over time. Using [...]

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