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     No One’s Job & Everyone’s Job

    No One’s Job & Everyone’s Job

    January 27, 2020

    Account retention: Whose job is it anyway? All B2B service contractors face the challenge of retaining customer accounts to survive – and yet rarely structure or resource themselves [...]

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     When does it Hurt Enough to Improve Account Retention?

    When does it Hurt Enough to Improve Account Retention?

    January 12, 2020

    Incumbent contractors in the B2B service world know winning the work is just the beginning: It’s the initial, necessary milestone in the lifetime of the contract and customer relationship. [...]

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