Emperors and new clothes. Elephants in rooms. Be wary. Groupthink is out there. And management teams are extremely susceptible. From “eyes wide shut” on a particular decision – to a culture where [...]
Here’s a belief that’s evolved as I mature (aka getting older). And this belief is frequently lost in the daily grind. All business is personal. Earth shattering? Nope. Do we work that [...]
Chrysler announced 24,000 job cuts this year. Motorola cut 3,500 jobs. WaMu announced 3,100 jobs cut this month. I’m sure you can add to this list. But it does make me wonder [...]
I’ve just completed a magnificent failure. It was an online training session for a client. From my view it was Rome burning. It was painful. Made me realize how we learn things. [...]
Imagine this hypothetical situation: A General Manager oversees three sites, each with its own Site Manager. Each Site Manager has hired a different security contractor, and each is doing a wonderful job [...]
Contracts limit the exchange of value between customers and contractors. Let me re-phrase that: “contract relationships” prevent both parties from getting optimal value from their engagements. Who knows, possibly two to three [...]
You’d think annual wage increases for employees would be a no-brainer. However, there’s a difference when it comes to whose employees get an automatic cost-of-living raise. Customers or contractors. Customers’ employees expect [...]
More and more customers use performance based contracts, especially public agencies. However, measuring service has more potential pain than a bag full of broken glass.
