Every supplier I’ve spoken with wants to be a “partner” with their customers. It’s right up there with other cliches, such as “our service is second to none” [...]
You know you’re under the front wheels of the contract cancellation bus when customers place you, their service supplier, in a poor light so they can come out smelling like roses. That kind [...]
This is isn’t about a deranged runway exhibitionist. It’s about suppliers’ frustrations with customers’ behavior in service relationships. Does the following scenario [...]
You may already have it – that is if you’re a contract service supplier. From the first day you started service you’re a potential victim of incumbent-itis. As you work [...]
There is no low hanging fruit. Not anymore. Only incremental improvements You’ve tackled the low hanging and enjoyed the returns. That leaves only incrementals. The good news is you have an [...]
Frequent buyers are your existing customers, those already under a base contract for an on-going service. Base contracts provide revenue, non-contract services (aka project work, TAGs, etc.) [...]
U.S. immigration laws, enforcement and politics are tied up in an overwhelmingly complex knot. Immigration touches all areas of society: the economy, publicly funded social systems, and universal [...]
Everybody sells. Even your hourly paid janitor or security guard. Whenever they’re seen or approached by a prospect or customer, they’re selling your company. Think about those 1,000s [...]
The airline industry is a great model for looking at big pain compressed into a short history. It provides insights into cost cutting strategies, and how they play out over time. Using our model [...]
