by Chris Arlen on December 2, 2014

Revenue-IQ helps service suppliers sell more and larger contracts, and retain the ones they want.

Founded in 1996 as Service Performance by Chris Arlen, Revenue-IQ clients include most of the top 10 security and janitorial firms in North America, such as Securitas, G4S, AlliedBarton, ABM, Compass, and DTZ.

If you’re responsible for selling or retaining service contracts, Revenue-IQ consulting can help you:

  • Secure more sales contracts — specifically the large ones
  • Increase your win ratio  — win more often
  • Retain large incumbent rebids  — keep your firm’s revenue base
  • Stop losing sales through your proposal process
  • Persuade customers to sign you

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Chris Arlen Bio View Chris Arlen's profile on LinkedIn

Chris Arlen is President and founder of Revenue-IQ. His professional experience, gained over 26 years, includes:

  • VP of Sales & Marketing for ABM Security Services
  • Regional Director of ABM Janitorial Services in the Northwest
  • VP for a regional janitorial firm serving Los Angeles & Orange Counties
  • Material Logistics Manager for Soccer to the Los Angeles Olympic Organizing Committee (1984)



  • ISSA Interclean North America:
  • Salt River Project (SRP) Business Solutions Energy Efficiency Alliance Conference – “5 Dimensions of Service Quality”
  • BSCAI Webinars:
    • “The Good, the Bad and the Ugly Truth about BSC Marketing”
    • “Plenty of Bids, Not Enough Wins? Move Up Scale”
  • Various clients internal seminars on topics from service branding to measurement to performance improvement.

Disclosures & Relationships

  • I am the President and founder of Revenue-IQ (sales consulting to service suppliers)
  • I am the President and founder of Service Performance, Inc. (management consulting to service departments)
  • I write sales-focused articles on Revenue-IQ
  • I write service management articles on Service-IQ
  • Selected blog postings of mine are used with permission by Pro-Link in their BSC Advisor
  • I am an affiliate for KPI FIre
  • I am an affiliate for Amazon