Frequently Asked Questions

by Chris Arlen on January 31, 2011

Since you work in my industry, how do I know you won’t share my information?

First, we sign a legally binding Non Disclosure Agreement (NDA) guaranteeing our confidentiality.

Second, we’ve consulting to the facility service industry for more than 15 years, which is proof of our on-going confidentiality.

Lastly, we live by the same ethical considerations you do when you have customers who compete against each other.

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I don’t know what consulting I need. How would I find out?

That’s easy; the first step is to talk. We’ll ask about your business issues, goals and your current situation.

If we can help, we’ll take the next step. We may ask to review your materials, after which we’ll develop a consulting proposal at no cost to you. We’ll define our deliverables, schedule and fees. At that point you decide the next step.

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How do we work together if you’re not local?

We work with clients throughout North America, from Seattle to Boston, Florida, Los Angeles, New York, Chicago, Houston, Vancouver B.C. and Toronto Ontario.

When appropriate we work remotely using web presentations, teleconferencing, email, and file transfers. We avoid thousands of dollars in travel expenses and, as importantly, use your time judiciously.

When we do travel to your office, you pick the hotel and flights.

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What are your qualifications?

Chris Arlen, President of Revenue-IQ, brings more than 23 years selling and marketing facility contracts on a national and regional basis. He holds a Masters Degree in Management from Antioch University. Past positions include:

  • Vice President of Sales & Marketing – ABM Security Services
  • Regional Dir. of Sales & Marketing – ABM Janitorial Services
  • Vice President – Southern California Janitorial Contractor
  • Material Logistics Manager (Soccer) – 1984 Los Angeles Olympics Organizing Committee

Having lived the life of a facility service salesperson, Chris is committed to successfully helping contractors sell smarter and gain richer results.

As salesman and consultant, he has bid on tens of thousands of HPW and millions of square feet for contracting firms to facilities such as:

  • Commercial office space
  • Corporate campuses
  • High-tech & biotech manufacturing facilities
  • Retail banks
  • Food processing plants
  • K-12 schools, colleges & universities

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How do you charge for services?

Typically consulting projects are charged as a flat fee. The fee is based on the project’s type and scope.

Alternatively, we charge on an hourly basis. We provide an estimated range with our proposal. Outside expenses, such as travel, images, audio and materials are billed additionally.

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How do I get an estimate?

That’s easy; the first step is to talk. We’ll ask about your business issues, goals and your current situation.

If we can help, we’ll sign a Non Disclosure Agreement (NDA), either ours or yours. We’ll then ask to review your materials. After this review we’ll develop our proposal at no cost to you. We’ll define our deliverables, schedule and fees. At that point you decide the next step.

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Will an estimate cost me anything?

All estimates are at no cost to you.

Infrequently there are times when the consulting project is to define a project. In those cases, we’ll request an hourly fee to define the project, and give you an estimate for the number of hours we think it’ll take.

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How long does a project take to complete?

Anywhere between two weeks and six months depending on the project, as they vary widely by type and scope. Contact us and together we’ll begin to work out a project scope and schedule.

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