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Sometimes I forget why we’re here. In a business, contractors’ sense. Here’s a brief history. Helps remind me that “Oh yeah! That’s what it’s all about. Read [...]

I wish there was a university somewhere for customers who contract facility services. They could learn how to work with contractors more effectively and efficiently. A kind of ivy league Vendor U.

After a business dinner recently a vendor I’m working with said security guard service is a commodity – the only difference is price. To be honest, that torqued me a little. [...]

More and more customers use performance based contracts, especially public agencies. However, measuring service has more potential pain than a bag full of broken glass.