Why consider which way you’re stuck? Stuck is stuck, right? The way you’re stuck matters. Take a wrong step and you fall off a cliff. Or you wander in wilderness for 40 years. Both [...]
In the last month I’ve heard 2 buying trends from a half dozen service contractors around the country. These trends aren’t from a statistical survey, but from anecdotal evidence [...]
I have a friend/client from Kansas. At least once every time we’re putting together numbers for one of his customers he’ll say “Figures lie and liars figure”. That Midwest [...]
A Declaration of Customer-Contractor Interdependence In the course of history, it becomes necessary to state the separate and equal principles that bind customers and contractors together in [...]
Last week’s post, The 5 Service Dimensions All Customers Care About , referred to research showing how customers assess the quality of a service. That post prompted a contractor to point [...]
