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    Home /
     3 Types of Stuck: Rimrocked, Plateaued & Picassoed

    3 Types of Stuck: Rimrocked, Plateaued & Picassoed

    April 29, 2008

    Why consider which way you’re stuck? Stuck is stuck, right? The way you’re stuck matters. Take a wrong step and you fall off a cliff. Or you wander in wilderness for 40 years. Both [...]

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    2 Buying Trends from Anecdotal Evidence

    April 22, 2008

    In the last month I’ve heard 2 buying trends from a half dozen service contractors around the country. These trends aren’t from a statistical survey, but from anecdotal evidence [...]

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    3 Questions about Turnover Rates

    April 18, 2008

    I have a friend/client from Kansas. At least once every time we’re putting together numbers for one of his customers he’ll say “Figures lie and liars figure”. That Midwest [...]

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     The Service Contract Manifesto

    The Service Contract Manifesto

    April 9, 2008

    A Declaration of Customer-Contractor Interdependence In the course of history, it becomes necessary to state the separate and equal principles that bind customers and contractors together in [...]

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    Buying Decisions & upcoming Service Contract Manifesto

    April 4, 2008

    Last week’s post, The 5 Service Dimensions All Customers Care About , referred to research showing how customers assess the quality of a service. That post prompted a contractor to point [...]

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