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    Home /

    Sales Plan-o-rama: Revisited

    October 24, 2010
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    Don’t Go Under That Bus

    October 20, 2010

    You know you’re under the front wheels of the contract cancellation bus when customers place you, their service supplier, in a poor light so they can come out smelling like roses. That kind [...]

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    Blindsided by a Mental Model

    October 11, 2010

    This is isn’t about a deranged runway exhibitionist. It’s about suppliers’ frustrations with customers’ behavior in service relationships. Does the following scenario [...]

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