Service Intangible

B2B services are     i     n     t     a     n     g     i     b     l     e. That’s their nature. You rarely (if ever) see, taste, feel, hear, or smell a service before it’s bought. [...]

I, Incumbent

Why would it be a surprise to a current service supplier that their contract is at risk? Forget the fact that the supplier is fully complying with all contract requirements. Never mind that the [...]

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