A Frequent Buyer Program for Service Customers
Frequent buyers are your existing customers, those already under a base contract for an on-going service. Base contracts provide revenue, non-contract services (aka project work, TAGs, etc.) [...]
The Greatest Sales Question
What’s important to you? Or put another way, what is your single most pressing challenge today? That pressing challenge is the one keeping you from getting or enjoying what’s [...]
Is US Airways shooting itself in the head?
That’s right, in the head, not the foot. Because the foot might take some time. And US Airways appears in a hurry to end it all. US Airways Targets its Noggin In the past US Airways, like [...]
ROI: Facility Services’ Holy Grail
Return on Investment (ROI) is the holy grail for facility services. For managers of in-house departments or contract facility services, showing an ROI would help justify your spend upstairs. [...]
Self-respect in the Service Role
Rodney Dangerfield‘s “I don’t get no respect” setup his punchlines. The service role can say the same thing that it doesn’t get respect either, but it’s not [...]
