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    Home » customer satisfaction

    Is US Airways shooting itself in the head?

    February 6, 2009

    That’s right, in the head, not the foot. Because the foot might take some time. And US Airways appears in a hurry to end it all. US Airways Targets its Noggin In the past US Airways, like [...]

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    ROI: Facility Services’ Holy Grail

    January 21, 2009

    Return on Investment (ROI) is the holy grail for facility services. For managers of in-house departments or contract facility services, showing an ROI would help justify your spend upstairs. [...]

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