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B2B services are     i     n     t     a     n     g     i     b     l     e. That’s their nature. You rarely (if ever) see, taste, feel, hear, or smell a service before it’s bought. [...]

There is no low hanging fruit. Not anymore. Only incremental improvements You’ve tackled the low hanging and enjoyed the returns. That leaves only incrementals. The good news is you have an [...]

Long away and far ago the cleaning contract for Ubetcha Corporation was coming to the end of its term. The contract was for millions of square feet and millions of dollars. It was much lusted [...]

Wouldn’t it be great to ask world-class companies about outsourcing, contracting and buying? Lucky you. Today’s blog gives you the opportunity to do that. You can ask Microsoft, Yahoo [...]

Sack of potatoes <–compared to–> Boeing 787 outsourced components Commodity <–compared to–> Respected high-priced solution Basic service <–compared [...]

  This is a drama about outsourcing, procuring and managing contract services. It’s based on real life. And like a good melodrama, the hero prevails in the last reel. It was prompted [...]