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There’s always been a struggle between selling and marketing. It’s the pushmi-pullyu , rock-paper-scissors, chicken or the egg thing. Now, with email spam, ads over saturating our [...]

Learning more about communication is helpful in business. Doesn’t matter where you learn it. Try marriage. I learned it doesn’t matter what I want to tell my wife if she isn’t [...]

Facility contractors try to differentiate themselves to customers by presenting new programs in proposals. It doesn’t end there. Contractors also try to change their own companies for [...]

Humans have organized into silos since cavemen hunted in groups. Henry Ford’s assembly line standardized work, then squeezed out inefficiencies. Voila! Higher productivity at lower cost. [...]

Ever hear of customers’ customers? Sure you have. Once they were called “employees”, or “tenants”, or “students”. Now everyone’s a [...]