Best of 2011
2011 is just about in the books. For Revenue-IQ it was a good year: Circulation nearly tripled (3x) 54 new articles focused more narrowly on 8 categories We provided a free ebook & sales plan [...]
The Mystique of Partnership
Every supplier I’ve spoken with wants to be a “partner” with their customers. It’s right up there with other cliches, such as “our service is second to none” [...]
Don’t Go Under That Bus
You know you’re under the front wheels of the contract cancellation bus when customers place you, their service supplier, in a poor light so they can come out smelling like roses. That kind [...]
Government Leveling Contractors Playing Field
An article in today’s New York Times describes a possible change in the way federal contracts are awarded, and it specifically calls out facility service contracts. Plan to Seek Use of U.S. [...]
What’s the Right Price for Service?
If you’re buying, or managing, a contract service, this is the big question. Yet it feels more like a riddle than a question. And like a riddle, the answer is simple and complex at the same [...]
Who Defines Your Service?
Recently a client brought up the question of “who defines service”. Not WHAT the specs were. But HOW the end-user should receive service. This client is a large corporate service [...]
